Refund Policy

Be Sunflower works with a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, visible damages (scratches, cracks, missing parts) must be reported within 24 hours of product delivery (we’re not able to accept reports filed after this timeframe). Please get in touch with our team by the e-mail contact@besunflower.com and provide a clear photo showing the issue. There is no need to return the damaged product.

On these e-mail, you should:

• Provide a brief description of the problem.
  
• Send 5 photos or videos of the product (accepted image formats include JPEG, JPG, and PNG (up to 15 MB each), and one video in MOV or MP4 format (up to 250 MB)), and
  
• Choose either Request refund or Request reprint, depending on your preferred solution.

Please note that Be Sunflower will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Timeframes

• Manufacturing defects: up to 30 days after delivery.
• Visible damages (scratches, cracks, missing parts) reported within 24 hours of product delivery (we’re not able to accept reports filed after this timeframe).
  

After inspection, the customer may choose to:

• Choose either Request refund or Request reprint, depending on your preferred solution.

Shipping fees are non-refundable when the delivered item matches the order.

The warranty does NOT cover

• Aesthetic damage after delivery
  

• Improper use or impacts

• Unauthorized repairs or modifications

• Wear and tear (fading, scratches, battery degradation)

• Intentional damage or stress tests

Support
Be Sunflower does not provide technical repair centers.
For assistance, contact contact@besunflower.com.